We want you to be completely satisfied with your purchase. If something isn’t right, please let us know. We offer exchanges for entirely different colors, sizes, or even entirely new styles to ensure you find exactly what you’re looking for.
In the rare event that your merchandise arrives damaged, defective, you may return it unused, in its original condition and packaging with all original tags, within 2 days of delivery. Once we receive the return, our customer care team will verify the conditions and process your exchange or store credit accordingly.
Please note:
Exchange Process in India
Step 1: To initiate a return/exchange, please contact us at shoplabelaishwaryrikacare@gmail.com or send a WhatsApp message to +91-90045 51208 within 2 days of delivery.
Step 2: After contacting us, please wait for our team’s confirmation to proceed with the return/exchange. We will arrange a pickup through our courier partner. Should pickup service not be available in your area, we kindly request that you self-ship the item to the address provided.
Step 3: Carefully package the item in its original packaging and send it back to us. Detailed return shipping instructions will be provided in our email correspondence.
Step 4: Once the item is picked up, it will be sent to our warehouse for a thorough quality check. This process typically takes between 4-10 days, depending on your location and the date of pickup.
Step 5: After the item successfully passes our quality check, store credit will be issued within 24 hours.Please note that a fee of ₹199 will be deducted for both pickup and return shipping, totaling ₹398. This charge covers the costs of return processing, packaging, and delivery. Thank you for your understanding. The remaining amount will be converted into store credit, which will have no expiry date and can be used at your convenience.
Exchange Outside India
Please be advised that we do not offer exchanges or returns for orders shipped internationally. We appreciate your understanding in this matter.